Curriculum protocol signed by Wuhan Jiayan Online Education Technology Co., Ltd. and consumers.
The interviewees’ picture consumer rights protection law and anti -unfair competition law stipulate that operators shall not make false or misunderstandings on goods, deception and misleading consumers. Regarding consumers reported that the agreement was not seen before the payment, Wuhan Juli Online Education Technology Co., Ltd. replied to the "People’s Direct Hit" and said that the new employee was not familiar with the business. The reporter noticed that the consumer was a course purchased in 2022, and consumers who purchased the course in 2021 reflected similar issues.
The report also mentioned that Wuhan Jiayan Online Education Technology Co., Ltd. signed an agreement with consumers to collect tuition fees for them, but consumers did not perform their contracts after being admitted. Liu Jiayin, a lawyer at Beijing Yuecheng Law Firm, said that if the toll items listed by the organization include tuition fees, but the actual situation is inconsistent with it, it is suspected of price fraud and consumers have the right to ask the institution to return.
The staff of the Market Supervision Bureau of Wuhan Donghu New Technology Development Zone said that the three companies mentioned in the report are divided into two market supervision plants. On the day of the report, related issues have been transferred to the consumer rights protection section and market supervision office. He said that the number of these three companies has been relatively large, and the market supervision authorities have been dealing with. Four consumers mentioned in the report reflect the problems of false propaganda and refund of the company’s false publicity and refunds on the "Leadership Board" of the People’s Daily Online. According to the reply, after inspection by the Market Supervision Bureau of the Wuhan Donghu New Technology Development Zone, no enterprises have found an act of violating relevant laws and regulations on market supervision. The above five consumers said that the relevant departments before and after the report did not understand whether the enterprise had violations of laws and regulations. The reporter repeatedly called the Market Supervision Bureau of the Wuhan Donghu New Technology Development Zone to inquire about processing progress and how to view the situation reported by consumers in the report.
As of press time, no reply was received. Earlier reports, the staff of the Education Bureau of Wuhan Donghu New Technology Development Zone said that Wuhan Shangde Online Education Technology Co., Ltd. has a monthly complaint volume, and Wuhan Juli Online Education Technology Co., Ltd. also has a lot of complaints.
According to incomplete statistics, from January 1, 2021 to April 23, 2022, there were more than 250 complaints about the "Leadership Message Board" and "People’s Complaints" on the People’s Daily Online.
After the report was released, many consumers in the "Leadership Message Board" and "People’s Complaints" reflected problems such as false propaganda and difficult refunds.